Government of Goa

Commercial Taxes Department

FAQs on e- filing system

e-service

  1. What is this website about?

  2. What do you mean by e-returns and e-forms?

  3. How is e-filing different from regular filing of tax?

  4. What are the benefits of e-filing?

  5. Who can avail the facilities of e-services?

  6. What are the prerequisite for registration?

  7. Can dealers get SF forms online without visiting the department?

  8. Can anyone apply for registration to access the e-services?

  9. How do I register?

  10. Is there any fee for registration to access the e-services?

  11. How many days will take to get username and password?

  12. Is it compulsory to have e-mail id?

  13. How can I know the status of the registration form?

  14. What is to be done if you get the message “Login Failed…Try again” after you entered the user name and password?

  15. How to get new password in case if the password is forgotten?

  16. Can I contact helpdesk on holidays?

  17. Is it safe to file e-returns from cyber café’s?

  18. Can new dealer registration be done online?

  19. What records do I need to maintain?

  20. What is my registration details change?

  21. What other information or help is there for newly registered businesses?

  22. What is to be done when the website cannot be accessed?

  23. What to do if I forget the password?

  24. What to do if my registration details are wrong?

 

e-Returns

  1. Is it compulsory for all the dealers?

  2. Can we file returns manual as well as online?

  3. How to know the status of filed e-return?

  4. Can returns be filed for the current quarter without filing for previous quarter?

  5. How many quarter’s back log return can be filed through e-returns?

  6. How to download the excel file?

  7. How can you upload the excel file?

  8. What to do when the commodity is not found the list?

  9. Can original returns filed be revised?

  10. Can annual returns be filed through e-filing?

  11. Can returns be modified after submission?

  12. What proof I will have to show that I have filed returns?

  13. What is the time limit to submit verification report for the filed returns to the department?

  14. Can I re-print my acknowledgment for filed returns for a particular period?

  15. Can we file returns for all type of taxes?

  16. What is to be done if after registration acknowledgement doesn’t get generated?

  17. How to file e-returns if there is no internet connection available with the dealer?

  18. Can the e-returns be filed without making payment of the Sales Tax due?

  19. Can Un Registered Dealers (URD) file returns online?

  20. What kind of Purchase and Sales we need to enter?

  21. Is it necessary to enter the stock transfer of goods to outside the State?

  22. What is to be done if there are no purchases but only stock transfer from outside the State?

  23. Should I upload all the sale invoices/purchase invoices?

  24. If a consolidated Tax Invoice is issued for different goods taxable at different rates how should it be entered?

  25. What to do if TIN is not there?

  26. Whether sales made to an unregistered dealer need to be uploaded?

  27. Whether we can search for TIN using dealer’s name as criterion?

  28. Is it necessary to match the purchase and sale details entered into the web site with the corresponding values in the quarterly return in Form VAT-III?

  29. What to do if Seller name and address is more than 30 characters?

  30. What to do if Invoice number has special characters?

  31. How to enter debit notes relating to purchase return?

  32. How to enter Credit Note?

  33. What if there are no values or can I leave the values as blank?

  34. Can I correct the data after uploading?

  35. What is the due date for entering details of purchase, sale and export sale electronically into the website?

  36. Is it necessary to submit all the details of entries made into the website electronically, to the jurisdictional Ward Office along with the  return in Form VAT-III?

  37. Can I delete the entered/uploaded data?

  38. How to correct the data after submission?

  39. When I upload the file, the following message is received “Only excel file is allowed” What should I do?

  40. At the time of conversion of excel file, I received the message “Runtime error, Type: mismatch.”  what might  be this runtime error and how should it be rectified?

 

e-forms
  1. Can we download all SF forms Online?

  2. How can we apply for online SF forms?

  3. Is there any payment for online SF forms?

  4. How many days it will take to get SF form through e-forms?

  5. How many times we can apply for SF forms in a month?

  6. How many copies of the SF forms can be printed?

  7. Whether interstate transactions need to be shown in the invoice format?

  8. For how many days the SF forms will be available for printing from the date of approval?

  9. How to verify sanity of SF forms issued electronically?

  10. Can we use computer generated printouts of SF forms without stamping from the department?

  11. What is the password to open the approved Statutory Forms?

  12. Why the second page of approved Statutory Forms, is not showing / giving errors?

 

e-services

1. What is this website about?

This website is hosted by Commercial Tax Department, Government of Goa, to facilitate dealers to file returns (VAT/CST/COT/TDS) and obtain Statuary Forms ( C, E1,E2,F and H) online

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2.What do you mean by e-returns?

Filing of returns (VAT/CST/COT/TDS)  electronically through Internet is called e-returns. Similarly obtaining of Statutory forms ( C, E1,E2,F and H) online is called e-forms. For both the services, you have to access the URL http://egov.goa.nic.in/comtaxeservices

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3.How is e-filing different from regular filing of tax?

E-filing facilitates the dealers to file their returns online, anytime and anywhere thus the dealers need not to visit the department, time and again as in the case of manual filing.

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4.What are the benefits of e-filing?
  • The website is made available for 24x7. This facilitates the dealers to accesses the e-services from anywhere and anytime.

  • Saves lot of time by eliminating the need of visiting the department for filing returns.

  • The dealers can get as many as SF forms without visiting the department.

  • It is secure since the dealers are provided with unique username and password which are known only by the dealers.

  • Has got built in checks and error validations. Thus ensures error free returns submission.

  • Provides computer generated unique acknowledgement receipt as and when the dealer submits return online. Using this number the returns filed by the dealer can be traced at any point of time.

  • For easy reference the history of the returns filed by the dealers are readily available and can be accessed anytime.

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5.Who can avail the facilities of e-services?

All the registered dealers who are having valid TIN number can avail the facilities of e-services.

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6.What are the prerequisite for registration?
  • Valid TIN number.

  • PAN number

  • E-mail ID

  • Mobile number

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7.Can dealers get SF forms online without visiting the department?

Yes, the dealers can get SF forms online without visiting the department. 

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8.Can anyone apply for registration to access the e-services?

No. Only those dealers who are having valid TIN are allowed to register themselves to access e-services.

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9.How do I register?

Click on “Create an Account” button available on the login page of the URL http://egov.goa.nic.in/comtaxeservices. A form will appear. Follow the instructions carefully and file the form and press the submit button. A acknowledgement is generated. Once this is approved by the department official you will get the user name and the password through post.

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10.Is there any fee for registration to access the e-services?

No, it is free of cost. 

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11.How many days will take to get username and password?

Within 10 days subject to the postal service.

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12.Is it compulsory to have e-mail id?

Yes it is, for better and effective communication between user and department and for prompt and quick reply to the queries from the user.

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13.How can I know the status of the registration form?

You can enquire with the officials of the department by quoting the acknowledgement number generated after the submission of the form.

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14.What is to be done if you get the message “Login Failed…Try again” after you entered the user name and password?

Check whether the ‘Caps Lock’ of the keyboard is on. Ensure that your typing correct TIN and password.

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15.How to get new password in case if the password is forgotten?

Click on ‘Can’t access your account’ link available on the login page. And then enter security question and Answer. The password will be resent to you from the department through post after few days.

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16.Can I contact helpdesk on holidays?

Helpdesk is available only on working days and during working hours. At other times you can contact us through e-mail: helpdesk-ctax.goa@nic.in, which will be replied soon.

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17.Is it safe to file e-returns from cyber café’s?

Yes it is, only thing is that the secrecy of the password should be maintained by user all the times and user should not click on any external links asking for more information from the user.

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18.Can new dealer registration be done online?

No, there is no online provision for new registration. However the same can be provided in near future.

 

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19.what records do I need to maintain?

Apart from the requisite files (VAT Account), web acknowledge receipt and signed copy summary receipts etc.

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20.What is my registration details change?

Provision is given to change the minimum details (communication address) can be changed and updated by your self available under "Other Options" and "Update Contact Info" . Other changes in your business must be informed to the department  and get it amended. Ensure the changes are effected by checking in "VAT -1" under  "Other Options".

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21.What other information or help is there for newly registered businesses?

Time to time notification published in the Official Gazette and other notifications are available under "http://goacomtax.gov.in"

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22.What is to be done when the website cannot be accessed?

Check internet connections and settings. Once it is proper, click on refresh page and continue the attempt.

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23.What to do if I forget the password?

Click on ‘Can’t access your account’ link available on the login page. And then enter security question and Answer. The password will be resent to you from the department through post after few days.

 

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24.What to do if my registration details are wrong?

You may verify the details of  your Form VAT-1 from  the e-filing system (which is available under the heading “OTHER OPTIONS” on the main screen of this website) and if you notice any discrepancies in the data available, you may fill up the relevant form and submit the same to your Ward Office for effecting necessary changes in your registration records..

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e-Returns

1.Is it compulsory for all the dealers?

No, Initially all the dealers who are having Interstate Sales  will be covered under e-filing. Later on other dealers also will come under e-filing scheme.

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2.Can we file returns manual as well as online?

No. Once the dealer opts for e-filing facility, he has to continue to file electronically.

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3.How to know the status of filed e-return?

It is available under the option ‘Filing of Returns’. It also shown whether the returns filed are e-file / through Dept in the mode.

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4.Can returns be filed for the current quarter without filing for previous quarter?

Yes, you will be able to file the returns for a particular quarter. It is desirable to complete the pending Returns also, which will be shown on the grid (to be filed).

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5.How many quarter’s back log return can be filed through e-returns?

Previous 2 Quarter’s from the current Quarter.

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6.How to download the excel file?

Provision is given to download “Excel File “ under "Online CST Forms", "Old CST Forms" and in "Invoices section".  Once you are clicking on the link, the system will ask to download the file. You can directly open or select save option to save it in your local computer.

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7.How can you upload the excel file?

 

Data saved in excel file can be uploaded by clicking on ‘Upload Excel file’ link present on the main page. Once the page is opened, click on ‘Browse’ button to locate your file. Select your correct excel file and click on ‘open’ option. Your file gets selected. Now simply click on ‘Upload’ button to upload your returns.

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8.What to do when the commodity is not found the list?

If the desired commodity is not found in the available list for filing returns or submitting invoices, then the user can give in writing to the department the name of the missing commodity. To continue the e-filing service, the provision is given to select "Others" and write the description in the Description column. Later on the commodity can be added in your commodity master.

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9.Can original returns filed be revised?

Yes, there is a provision made for filing all types of returns including original, revised, corrected and final.

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10.Can annual returns be filed through e-filing?

No, there is no provision in e-filing for generating annual returns. Only quarterly returns can be filed.

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11.Can returns be modified after submission?

Returns once filed cannot be modified. The provision is made available to file the corrected returns.

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12.What proof I will have to show that I have filed returns?

An acknowledgment is generated once the returns is filed which has to be printed and signed. Along with the Acknowledgement slip, the summary statement also will be generated. Take the printout, sign it, and send to the Department with in 30 days of the submission. Then Department will acknowledge the same.

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13.What is the time limit to submit verification report for the filed returns to the department?

Verification report duly signed by the dealer can be sent to the department within 30 days after filing online returns.

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14.Can I re-print my acknowledgment for filed returns for a particular period?

Yes, the acknowledgment slip for a particular period can be reprinted as many times as you want

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15.Can we file returns for all type of taxes?

Depending on the status of the dealer, the system will allow to file VAT, CST / COT / TDS Returns.

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16.What is to be done if after registration acknowledgement doesn’t get generated?

In case, if the acknowledgment doesn’t get generated, the user can visit the respective ward office for help.

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17.How to file e-returns if there is no internet connection available with the dealer?

E-services can be accessed from cyber cafés, and from all ‘Lok Seva Kendras’. Also the provision is available in the Department. You can file your e-returns with the help of helpdesk people but only during office hours.

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18.Can the e-returns be filed without making payment of the Sales Tax due?

It is needed to make payments before filing e-Returns. However you can file e-returns before doing payment but you are subjected to recovery and penalty actions.

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19.Can Un Registered Dealers (URD) file returns online?

No, the provision for filing of online returns by un-registered dealers is currently not available. However the same can be provided in near future.

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20.What kind of Purchase and Sales we need to enter?

The purchases made from and the sales made to the dealers registered under the provisions of the VAT Act, 2005, only shall be entered. 

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21. Is it necessary to enter the stock transfer of goods to outside the State?

No, Stock transfer of goods from outside the state need not be entered.

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22.What is to be done if there are no purchases but only stock transfer from outside the State?

In such cases, no entries under purchase need to be made, however, you shall enter the details of sales made to other dealers registered under the provisions of the VAT Act,2005, in the notified website.

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23.Should I upload all the sale invoices/purchase invoices?

All the Sale or Purchase invoices for a quarter need not be entered.  In the case of entry of Sales Invoices, invoices of sales made to the dealers registered under the provisions of the VAT Act, 2005 and export sales out of territory of India are to be entered into the website electronically. Interstate sales, stock transfer, sale to consumers need not be entered.  

 

In the case of Purchase invoice entry, all the details of purchase invoices relating to purchases from dealers registered under the provisions of the VAT Act,2005,  on which Input Tax Credit is claimed by you have to be entered. It is made clear that the details of import, stock transfer, and interstate purchase need not be entered.

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24. If a consolidated Tax Invoice is issued for different goods taxable at different rates how should it be entered?

The entries of purchase and sale shall be based on invoices and hence irrespective of goods taxable at different rates, the entries shall be made on the basis of consolidated value of such invoices and tax collected thereupon.

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25.What to do if TIN is not there?

If the goods are purchased from unregistered dealers or sold to consumers, Government departments who do not have TIN, in such cases there is no need to enter the purchase or sale details, as applicable, into the website. However, there is a possibility that the purchases might have been effected  from other dealers who are in the process of obtaining the registration, in such cases,   the TIN   of the above said selling  dealer from whom purchase was made, may be mentioned as ‘30000000000’ in the column provided for TIN.

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26. Whether sales made to an unregistered dealer need to be uploaded?

No. Sales made to unregistered dealer need not be entered..

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27. Whether we can search for TIN using dealer’s name as criterion?

Yes. Search option is provided based on either TIN or dealer’s name.

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28. Is it necessary to match the purchase and sale details entered into the web site with the corresponding values in the quarterly return in Form VAT-III?

Partly Yes. It is necessary to match the details of purchases made from other registered dealers as specified in sub columns 6.iv and 6. v column 6 of Form VAT-III with corresponding details of purchases  entered electronically into the website. However, the sales turnover declared in Form VAT-III need not match with that of the details furnished electronically.

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29. What to do if Seller name and address is more than 30 characters?

The length of the seller’s name and address should not exceed more than 30 characters. Since the system identifies a dealer  by TIN, you can reduce the length of the name and address of the selling/buying dealer to thirty characters. Further, please ensure that the Seller’/buyer’s name does not contain special characters like single quote ( ‘ ) double quotes( ‘ ), dollar symbol ($), hash symbol (#), ampersand (&) etc., as these   are not allowed. The alphabets of upper case: A to Z, lower case:  a to z and numerals: 0 to 9 and space  are only allowed.

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30.What to do if Invoice number has special characters?

Invoice number can begin with a number or a character but no special characters are allowed. It may be noted that the space in between the characters is not allowed in the invoice number. Hence while entering the invoice numbers ensure that all the special characters like #,$,@,% etc are removed and entered otherwise  system will not allow to save such details. As an example you may go through the table below:

Existing Invoice Number

Changed Invoice number while entering to E-filing system.

2/23

223

AB-456

AB456

29/90

2990

KTS-23/90

KTS2390

CTO:324

CTO234

 

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31.How to enter debit notes relating to purchase return?

If there are debit notes relating to purchase return then select "Return" check box to the Debit Note number and enter the same in the column of “ Invoice Number” and make the invoice value and tax charged negative.  It is further clarified that the net value and tax charged can have negative values or 0 in case of Credit or Debit Notes only. The same is illustrated with an example as under:

  

              Debit Note Number.

Value specified in the Debit Note Number

Tax charged in the Debit Note

Changed Debit Note Number while entering                   in column “Invoice Number” under purchases

Changed Value to be entered under the column “Net Value”.

Changed Tax to be entered under the column “Tax charged”

223

20,000

2,500

DB223

-20000

-2500

AB456

50,000

2,000

DB456

-50000

-2000

2990

10,000

1,250

DB2990

-10000

-1250

KTS23/90

25,000

1,000

DBKTS2390

-25000

-1000

CTO324

40,000

5,000

DBCTO234

-40000

-5000

 

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32.How to enter Credit Note?

In case of Credit Notes relating to sales returns, then select "Return" check box to the Credit Note number and enter the same in the column of “ Invoice Number” and make the invoice value and tax charged negative.  It is further clarified that the net value and tax charged can have –ve values or 0 in case of Credit or Debit Notes only. The same is illustrated with an example as under:

                                                                       

Credit       Note Number.

Value specified in the Credit Note Number

Tax charged in the Credit Note

Changed Credit note   while entering Sales invoices to E-filing system.

Changed Value to be entered under the column “Net Value”.

Changed Tax to be entered under the column “Tax charged”

322

40,000

5,000

CR322

-40000

-5000

AB887

50,000

2,000

CR887

-50000

-2000

4567

10,000

1,250

CR4567

-10000

-1250

STK23/90

25,000

1,000

CRSTK2390

-25000

-1000

AC321

20,000

2,500

CRAC321

-20,000

-2500

 

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33.What if there are no values or can I leave the values as blank?

Blank values are not allowed and hence you have to enter 0 in case of numeric values and in  respect of other cases the word ‘nil’ can be entered.

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34.Can I correct the data after uploading?

If   you find that some values are to be edited, then you can do so using the ‘New Entry’ option both in Purchase/Sales Invoices link. On entering the return period, system shows a grid with date wise list of all the invoices entered. On clicking any one of the rows, the second grid is displayed with all the invoice details entered for that particular row. If you click on this second grid, the details are shown in the Text Boxes. You may modify, add or delete the entries and after that you have to press the ‘Save’ option. In case of deletion, after selecting the specific row from the second grid, you can press ‘Delete’ option to delete the contents of the specified row. Provision is made to delete all invoices by using "Delete All" button.

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35.What is the due date for entering details of purchase, sale and export sale electronically into the website?

Data for a Quarterly Return has to be entered before 30th of the succeeding month.

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36.Is it necessary to submit all the details of entries made into the website electronically, to the jurisdictional Ward Office along with the  return in Form VAT-III?

You need not submit all the details of   entries made into the website to your jurisdictional Ward Office.  Instead, after uploading, validating, saving the details of the invoices for any tax period, you are required to click the ‘Verify and Submit’ button of e-filing system. Once the data is successfully submitted, the system generates an ‘Acknowledgement’ which can be printed. The ‘Acknowledgement’ so printed shall be  signed by the authorised signatory and need to be submitted to the Ward Office along with Quarterly return in Form VAT-III

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37.Can I delete the entered/uploaded data?

If the entered/uploaded data is not submitted, then the invoices entered can be deleted. Once the data is submitted then deletion is not possible. Before submitting the data, any modification or deletions can be made. Once the submission is complete and acknowledgment is generated, the modification and deletion of data is not possible.

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38.How to correct the data after submission?

Even after submission of data through e-filing system, if the errors exist then you may write to the jurisdictional Ward Office along with hard copy of the corrected data, who will take necessary action in this regard.

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39.When I upload the file, the following message is received “Only excel file is allowed” What should I do?

If you upload a file other than an excel file  (link is provided) , you would receive this message. you are, therefore, required to save the excel file in the same format provided and then need to be uploaded. For further details, you may please see “user manual” provided in the website under login screen.

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40.At the time of conversion of excel file, I received the message “Runtime error, Type: mismatch.”  what might  be this runtime error and how should it be rectified?

The data copied from excel sheet and pasted to the converter are mismatching. For example, the number of rows or columns pasted is not matching with that of a converter. Further, there is a possibility of the fields such as TIN, period etc. pasted to the Excel file might be different from the fields specified in the headings of the Excel file.

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e-forms

1.Can we download all SF forms Online?

Yes, SF forms can be downloaded online. The downloaded SF forms have got unique sequential identification number.

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2.How can we apply for online SF forms?
 
    • Click on ‘Request Entry’ link of ‘Online CST Forms’ menu.
    • Request entry made can be Complete/Partial type.
    • Enter the details of the SF forms including the dealer details. Red asterisk (‘*’) indicate compulsory fields.
    • Once the entry is made, submit through ‘Verify and Submit’ link under same menu.
    • The request status (approved/rejected) will be known within 3 days of request entry.
    • The approved forms are now available under ‘Print’ link of ‘returns’ menu.
    • Click on Statutory Forms option and select the type of ‘SF’ form you had requested.
    • Now click on ‘Print PDF’ option to print your SF form.

 

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3.Is there any payment for online SF forms?

SF forms are freely downloadable from our website

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4.How many days it will take to get SF form through e-forms?

If approved within three days.

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5.How many times we can apply for SF forms in a quarter?

In a quarter, you can apply as many numbers of times as you want

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6.How many copies of the SF forms can be printed?

One can print any number of copies of SF forms.

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7.Whether interstate transactions need to be shown in the invoice format?

Yes, the details of interstate transactions (including goods description and amount) have to be shown in the invoice form.

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8.For how many days the SF forms will be available for printing from the date of approval?

The approval / rejection will take three days. When you logs in, the status will be shown. If approved, the printouts can be taken.

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9.How to verify the validity of SF forms issued electronically?

A link is provided in the Commercial tax department website (http://goacomtax.gov.in ). On click of this link, it will ask for series no. and serial no. of the SF form. Key in the number you get entire details the form.

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10. Can we use computer generated printouts of SF forms without stamping from the department?

Yes, the computer generated SF forms can be used without stamping from the department as every SF form has got its unique identification number, barcode and water mark of the department on the page printed.

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11. What is the password to open the approved Statutory Forms?

Your PAN card number is a password to open the approved Statutory Forms.

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12. Why the second page of approved Statutory Forms, is not showing / giving errors?

You need to have the latest acrobat reader in your system to read the second page of the approved Statutory forms (preferably 9.0 or above), which you can download from http://get.adobe.com/reader/ and install on your system.

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